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Privacy Policy

Privacy Policy (EN)

Last updated: 13 March 2026

1) Who we are

This website (m-holiday.net) is operated by [Company legal name] (“we”, “us”, “our”).
Project/brand: M HOLIDAY
Registered address: [Full registered address]
Email: info@m-holiday.net
Phone/WhatsApp: +44 7876 350 500 (UK) • +359 898 61 97 61

For the purposes of applicable data protection laws (including UK GDPR / EU GDPR where relevant), we are the data controller for personal data processed via this website.

2) What data we collect

We may collect:

  • Identity & contact data: name, email address, phone number, country of residence.

  • Enquiry data: information you submit via forms (e.g., preferred apartment size, questions, viewing request).

  • Technical data: IP address, device type, browser, operating system.

  • Usage data: pages visited, clicks, time spent, referral source.

  • Marketing preferences: whether you opt in/out of updates.

3) How we collect your data

  • When you contact us via forms, email, or WhatsApp.

  • Automatically via cookies and similar technologies (see Cookies section).

4) Why we use your data (purposes + legal bases)

We process your data only where we have a lawful basis, including:

  • Responding to enquiries and providing requested information (e.g., floor plans, availability, pricing).
    Legal basis: legitimate interests and/or steps prior to entering a contract.

  • Managing communications and follow-ups (e.g., arranging a call, answering questions).
    Legal basis: legitimate interests.

  • Sending updates (marketing) where you opt in (availability, news, offers).
    Legal basis: consent (where required).

  • Improving website performance and security (analytics, debugging, fraud prevention).
    Legal basis: legitimate interests and/or consent for non-essential cookies where required.

5) Marketing

We may send updates only where permitted by law and/or where you have opted in. You can unsubscribe at any time by:

We do not sell your personal data.

6) Who we share your data with

We may share data with trusted service providers who help run the website and manage enquiries, such as:

  • hosting and IT support providers,

  • CRM/email tools,

  • analytics providers (e.g., Google Analytics, if enabled),

  • professional advisers (legal/accounting) where necessary.

All providers must protect your data and use it only on our instructions.

7) International transfers

If we use providers outside the UK/EEA, we will use appropriate safeguards (such as Standard Contractual Clauses) where required.

8) How long we keep your data

  • Enquiries/leads: typically 12–24 months after the last contact, unless you ask us to delete it earlier or we must keep records for legal reasons.

  • Analytics/cookies: based on tool settings (typically up to 14 months).

9) Your rights

You may have rights to:

  • access, correct, delete, restrict, or object to processing,

  • data portability,

  • withdraw consent (where processing relies on consent).

To exercise rights, contact info@m-holiday.net.

10) Security

We use reasonable technical and organisational measures to protect personal data. No system is 100% secure, but we work to minimise risk.

11) Cookies

We use cookies to support site functionality and understand usage. Where required, we will request consent for non-essential cookies. You can manage cookies through your browser settings and any cookie banner/settings on the website.

12) Complaints

Contact us first at info@m-holiday.net. You may also lodge a complaint with your local data protection authority (e.g., the ICO in the UK).